The STAR Method and an Exemplar Case
The STAR method is a structured way to answer behavioral interview questions by describing the Situation, Task, Action, and Result of a specific experience. Below is an exemplar story demonstrating this method:
'On a recent multi-phase commercial office complex project, I was responsible for overseeing the critical path for the structural steel erection. Early in the planning phase, I noticed an unusual dependency: a highly specialized type of high-strength bolt, crucial for a unique cantilevered section of the building, was sourced from a single, overseas manufacturer. My task was to ensure project timelines weren't jeopardized by this single point of failure.
Recognizing the potential for supply chain disruption or quality control issues from a sole supplier, I took proactive steps. First, I initiated an in-depth review of the supplier's production history and geopolitical stability of their region. Simultaneously, I tasked our procurement team with identifying and vetting at least two alternative domestic suppliers capable of producing the custom bolt, even if it meant a slight increase in unit cost. I also engaged our structural engineering team to explore minor design modifications that could accommodate more readily available, standard bolts if absolutely necessary, creating a tiered mitigation strategy. I then presented these findings and the proposed multi-faceted solution to project leadership, securing approval for the contingency plans and additional budget for potential alternative sourcing.
Several months later, the original overseas supplier indeed experienced unexpected production delays due to a localized industrial dispute. Because of our proactive measures, we were able to pivot immediately to one of the pre-vetted domestic suppliers. This swift action prevented an estimated three-week delay in the structural phase, saving the project approximately $150,000 in potential penalties and extended rental costs for specialized equipment. This experience reinforced the value of diligent, proactive risk identification and the importance of having actionable contingency plans in place.'
Now, identify the components of the STAR method from the story above:
The 'Situation' in this story is:
The 'Task' the project manager set out to achieve was:
A key 'Action' taken to mitigate the risk was:
The 'Result' of the project manager's efforts was:
Tell me about a time you proactively identified a significant risk on a project or initiative and what specific steps you took to mitigate or avoid its potential impact. What was the outcome?