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This exam was created by a large language model. Please use it with caution, as inaccuracies may be present. Always verify critical information.

What is the immediate first step a Business Analyst or Product Manager should take when presented with a vague problem statement like 'The app feels slow'?

Select one option

Start coding a fix

Document the problem as is

Schedule a meeting with engineering to discuss solutions

Ask clarifying questions to the stakeholder

A user reports, 'Our website crashes frequently.' This statement is most accurately categorized as a:

Select one option

Root cause

Technical requirement

Success metric

Symptom

Which of the following is an essential characteristic of a well-defined technical requirement?

Select one option

Ambiguous and flexible

Quantifiable and testable

Abstract and high-level

Subjective and open to interpretation

The requirement 'The system must respond to user requests within 500 milliseconds for 95% of all interactions' is an example of which type of requirement?

Select one option

Functional requirement

User interface requirement

Performance requirement

Security requirement

The primary purpose of translating vague customer problems into actionable technical specifications is to:

Select one option

Increase project scope

Ensure customer satisfaction regardless of solution

Provide clear guidance for the engineering team and enable accurate estimation and testing

Automate the entire development process

Explain why defining clear success metrics (KPIs) is crucial when translating a vague problem into a technical solution.

List at least three distinct data gathering techniques a technical analyst might use to diagnose a 'slow app' problem.

Describe the primary role of a Product Manager or Business Analyst in the process of transforming a vague business need into detailed technical specifications.

Scenario: Your company's customer support team reports a recurring complaint from a segment of users: 'The mobile app crashes frequently for some users, especially when navigating quickly between different sections.' This complaint is vague and lacks specific details. As a Business Analyst or Product Manager, you are tasked with translating this into actionable technical requirements for the engineering team.

Outline a step-by-step process that you, as a Business Analyst or Product Manager, would follow to translate the vague complaint outlined in the scenario into specific, actionable technical requirements for an engineering team. Your outline should be comprehensive and include the following stages and considerations:

Clarifying Questions: What specific questions would you ask the customer, users, or other stakeholders to gather more details and narrow down the problem?

Investigation & Data Gathering: What tools, methods, or internal resources (e.g., logs, monitoring dashboards, user interviews, code reviews, existing documentation) would you use to diagnose the problem and collect relevant data?

Hypothesis Formulation: Based on initial information, what are some potential technical hypotheses for the underlying root cause(s)?

Technical Requirements Definition: Provide at least three distinct, quantifiable technical requirements that would emerge from this investigation. Ensure a mix of functional and non-functional (e.g., performance, reliability, security) requirements where applicable.

Success Metrics/KPIs: How would the engineering team measure the success of their solution to this problem once implemented? Provide at least two specific, measurable metrics.

Stakeholder Communication: Briefly describe how you would communicate the identified problem, proposed technical requirements, and expected outcomes back to the original customer or non-technical stakeholders.